FAQ
Everything you need to know.
Tickets & Personalised Entry
Mobile Tickets Only
To prevent resale and black-market trading, this event uses Mobile Tickets Only. Through the instructions in your confirmation email, you can view and manage your tickets.
Your QR code(s) will be made available no later than 48 hours before the event. These QR code(s) serve as your admission at the entrance.
When can I download my tickets?
Maas uses Sealed Tickets. This means that your tickets can only be downloaded shortly before the event begins. You will receive an email as soon as your ticket is available for download. Sealed Tickets help us minimise scalping and scams.
Personalisation
Personalisation is important for two reasons:
To prevent and reduce illegal resale of tickets at higher prices;
To increase safety by being able to identify visitors.
After completing your order and payment, you will receive a confirmation email. This email contains a link asking you to provide personal details (such as full name, email address and date of birth for each visitor).
How to personalise your ticket(s):
Click on ‘Personalise’ in the email.
Select a ticket, click ‘Assign’, and choose ‘Claim ticket for myself’ to register it in your name.
Your details will be filled in automatically based on the purchase, but you may edit them if needed. Once the personalisation is completed, you have successfully claimed your ticket!
Note: Personalisation is only possible within a specific time frame, depending on the event. Make sure you submit the requested information within this period.
I can’t attend the event (reselling)
Shortly before the event, an official resale platform will go live where you can offer your ticket(s) for sale. Once available, you can offer personalised tickets from your order via the ‘manage my order’ button in your confirmation email. Under ‘more actions’, you will be able to list your tickets for resale.
As soon as someone purchases your ticket(s), you will receive a refund via the same payment method used for the original order. Please note: service fees are non-refundable. Once sold, the tickets will no longer be valid in your order.
This option is available for tickets purchased through both the regular ticket shop and the resale platform.
Important:
Reselling is only possible for the main booker and only after the tickets have been personalised. It is not possible to sell or transfer tickets through any other channels.
I lost my ticket — what now?
If you cannot find your ticket, please contact Paylogic customer service via this link:
https://customerservice.paylogic.com/hc/nl/requests/new
If that doesn’t work, you can contact us at info@maasopenair.nl
. Please include a screenshot of your bank statement showing the payment description clearly.
Maas is sold out — where can I find tickets from people who are no longer attending?
Please note: we work exclusively with Paylogic. If Maas is sold out, only purchase tickets via the resale option on our own website. Buying tickets through other platforms puts you at risk of being scammed, as these platforms are not supported by us.
Entry & Age Requirements
Minimum Age & ID Requirement
To attend MAAS Open Air, you must be 18 years or older. Your ID will be checked at the entrance, so make sure to bring a valid form of identification. Unfortunately, we cannot grant access without a valid ID.
Re-entry (leaving and re-entering the festival grounds)
Re-entry is not permitted during the event.
This means that once you leave the festival grounds, you cannot return. This policy helps us maintain safety, control, and visitor capacity. Please ensure you have everything you need before entering.
Festival Rules & On-Site Policies
Smoking and Vaping at Maas
You are allowed to bring cigarettes, e-cigarettes, and vapes to Maas. However, during our indoor editions, smoking and vaping are not permitted inside the venue. Designated outdoor smoking areas will be provided.
At our outdoor festivals, smoking and vaping are allowed in open-air areas. We kindly ask you to be considerate of other visitors and to use designated smoking zones when available.
Dress Code
Club-affiliated football shirts, motorcycle club colours, and shirts/stickers with offensive texts or symbols are not allowed at Maas. National team football jerseys are permitted.
We ask that you keep your shirt on at all times. Masks are not allowed, and we recommend storing bags and jackets in our lockers.
Payment Methods On-Site
Our events operate on a card-only basis. Cash payments are not accepted.
Please note: bringing your own food or beverages is not allowed.
Commercial Activities
It is strictly prohibited to conduct any commercial activities in or around the festival grounds without prior permission from the organisation.
Safety & Facilities
Safety & First Aid
The safety of our visitors is our top priority. You will find designated First Aid stations, security personnel, and staff members throughout the festival grounds.
If you feel unwell or notice someone who needs help, please notify a staff member immediately. We are here to support you.
Accessibility & Facilities for Visitors with Disabilities
We do our best to make MAAS Open Air accessible to everyone.
Do you have specific questions or require assistance? Please contact our team in advance so we can help ensure you have a comfortable and safe festival experience. You can reach us at: info@maasopenair.nl
Are lockers available?
Every edition of Maas provides sufficient lockers for storing your valuables.
Lost & Found
I lost my belongings — what should I do?
Have you lost something during the event?
For indoor events, please contact the venue where the event took place.
For outdoor events, you can reach out to our customer service team by emailing info@maasopenair.nl
Contact
How can I reach you?
Do you have questions that haven’t been answered? You can contact us by sending a DM on Instagram or by emailing info@maasopenair.nl.